Privacy Policy

Last Updated: November 07, 2025

1. Introduction

BizBase ("we," "our," or "us") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Business Information: Business name, trading name, description, contact details, address, services offered
• User Information: Name, surname, email address, mobile number, country code
• Side Hustle Information: Business name, type, description, products/services, location, contact methods
• Contact Information: Email addresses, phone numbers, physical addresses
• Location Data: City, suburb, province, postal code, GPS coordinates (when provided)
• Images: Business logos, product photos, service images

2.2 Automatically Collected Information

• IP addresses and device information
• Browser type and version
• Pages visited and time spent on our website
• Search queries and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services
• To create and manage business listings
• To facilitate connections between businesses and customers
• To process search queries and provide relevant results
• To send important service-related communications
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you explicitly consent to the processing
• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interests: To operate and improve our business services
• Legal Compliance: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Public Listings: Business information is displayed publicly on our website
• Service Providers: With trusted third-party service providers who assist us in operating our platform
• Legal Requirements: When required by law or to protect our rights and interests
• Business Transfers: In connection with any merger, sale, or transfer of our business

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Staff training on data protection
• Incident response procedures

7. Your Rights

Under POPIA, you have the following rights regarding your personal information:

• Right of Access: Request access to your personal information
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Object: Object to the processing of your personal information
• Right to Withdraw Consent: Withdraw consent for processing based on consent
• Right to Data Portability: Request a copy of your data in a structured format

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Active business listings are retained while the business is active
• User account information is retained while the account is active
• Inactive accounts may be deleted after 3 years of inactivity
• Legal and regulatory requirements may require longer retention periods

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than South Africa. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

12. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator: